Agency Representation Case Study

Vantage manages Agency representation function of Fortune 1000 after HR staff downsizing.

Situation: A Fortune 500 client required staff augmentation in its EEO department, resulting from an increase in claims filed brought on by recent downsizing and reductions in force.

Goal: To support the EEO department by managing up to thirty (30) EEO claims annually, reflecting claims based on all protected classes and situated throughout the country.

Process: Upon receipt of each charge of discrimination, Vantage received two pieces of information: the charge itself and the HR representative contact information. We managed the entire process, including:

• Interviewing and fact-gathering with client staff,


• Obtaining and reviewing relevant documents,


• Interfacing with agency investigators and representatives,


• Preparing the position statement and/or response to request for information,


• Recommending settlement possibilities, including mediation.


• Representing the client in all meetings and conferences, including the fact-finding, settlement and mediation conference, and


• Preparing client witnesses for thee conferences.

Results: To date, all claims have been managed successfully and to completion.