Survey Services

Vantage develops and administers employee satisfaction survey for national law firm.

Situation: A national law firm faced extensive turnover, most notably amongst its mid-level associates. Employee morale was very low and several lawsuits had been threatened. The firm needed to better understand its diversity employees by asking for, and acting upon, associate views and perspectives.

Goal: To design and administer an extensive employee opinion survey to help the firm determine employee perspectives on the work environment, alignment with organizational goals, levels of engagement and human resource practices.

Process: Working with the Project Manager, Vantage Solutions LLC used the following methodology. First, Vantage designed the employee opinion survey tool to assess quantitative and qualitative data to determine the specific areas of challenge and opportunity. Second, Vantage assisted the firm to develop and properly communicate the purpose of the survey to encourage full participation. The third step consisted of a selection of an appropriate cross-section of associates for the survey compatible with the goals and objectives relating to retention of high performing employees. Fourth, Vantage implemented the survey tool and interviewed all selected and approved participants either in-person at an agreed upon site or via telephone. The fifth step required Vantage to analyze and evaluate the data provided by the participants. Vantage conducted the survey online and analyzed the results both quantitatively and qualitatively. Vantage presented the results to firm management in the form of a recommendation report outlining our findings and conclusions and making numerous recommendations for improvement.

Results: The survey revealed areas of strengths and weaknesses and allowed the firm to create a roadmap of where it wanted to be and allocate budget time, resources and funding to meet that goal. 100% of the recommendations offered by Vantage are included in this roadmap to be completed over time utilizing internal and external resources.